SHIPPING POLICY

DSKRAY ships orders within the United States and to select international destinations. Please review the information below before placing your order.

ORDER PROCESSING

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, limited drops, holidays, or periods of high order volume, processing may take longer.

Once an order has been processed and shipped, customers will receive a shipping confirmation with tracking information when available.

UNITED STATES SHIPPING

We currently offer the following shipping options within the United States:

Standard Shipping
3–5 business days
$10.00

Free Standard Shipping
Available on orders of $200 or more.

Express Shipping
1–2 business days
$15.00

Delivery estimates begin after the order has been processed and handed over to the carrier.

Shipping times are estimates and are not guaranteed.

INTERNATIONAL SHIPPING

DSKRAY ships to select international destinations.

Available shipping methods and rates are calculated at checkout based on the destination and order.

International delivery times vary depending on the destination, shipping carrier, customs processing, and other circumstances outside of DSKRAY's control.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charge paid to DSKRAY.

Customers are responsible for providing complete and accurate shipping and customs information.

TRACKING

When tracking is available, tracking information will be provided by email after your order ships.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error after placing your order, contact DSKRAY as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

LOST, STOLEN OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside of DSKRAY's control.

This can include carrier delays, weather, customs processing, incorrect addresses, or other transportation disruptions.

If your tracking information indicates that your package has been delivered but you cannot locate it, please check the delivery area and contact the shipping carrier.

You may also contact DSKRAY and we will assist where reasonably possible.

DAMAGED PACKAGES

If your order arrives damaged, please contact DSKRAY as soon as possible after delivery.

Include your order number, photographs of the product, and photographs of the packaging so that we can review the issue.

REFUSED OR UNDELIVERABLE ORDERS

If an order is returned to DSKRAY because of an incorrect or incomplete address, refusal of delivery, unpaid customs charges, or another issue outside of our control, additional shipping charges may apply if the order is shipped again.

Any applicable refund will be handled according to the DSKRAY Return and Refund Policy.

CONTACT

For questions regarding an order or shipment, please contact DSKRAY through the contact information provided on our website.

DSKRAY
AFTER DARK / BEFORE DAWN